FAQ

Frequently asked questions

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PRODUCT & ALGORITHM

What does PackerAI actually do?

You give it the inside dimensions of a container (a pallet space, truck, sea container, or carton) and the dimensions of the boxes you want to load. It computes how many fit and exactly where each one goes, then renders the result as an interactive 3D scene you can rotate, zoom, and play back step by step.

How does the packing algorithm work?

For single-SKU solves, PackerAI evaluates every axis-aligned orientation of your box against the container and returns the layout that fits the most units. For mixed manifests it uses a 3D bin-packing solver that evaluates the container in all six orientations and optimizes for either volume utilization or item count — you choose the strategy.

Can I pack different box sizes together?

Yes. Manifest packing supports mixed SKUs — up to 100 line items and 200 boxes per solve. Build the manifest from your saved SKU catalog or enter dimensions ad hoc.

Does it account for weight, fragility, or stacking limits?

Not yet. Today the solver is purely dimensional. Weight limits, stacking rules, and load-bearing constraints are on the roadmap and planned for the Pro tier.

How accurate are the results?

The solver is deterministic: the same inputs always produce the same layout, and every placement is geometrically valid — no overlaps, nothing outside the container. Real-world loading still needs human judgment for things the solver does not model yet, like weight distribution.

Can I export the load plan?

Export to PDF/CSV is on the roadmap. Today you can work from the interactive 3D scene and the step-by-step loading order on screen.

ACCOUNTS & ACCESS

How do I sign in?

Sign in with Google one-click OAuth, an email and password, or a passwordless magic link sent to your inbox.

Do I need to install anything?

No. PackerAI runs entirely in your browser — the 3D viewer uses WebGL, which every modern browser supports. There is nothing to download or license per seat.

Is there a limit on how many SKUs I can save?

The SKU catalog has no hard cap during beta. Manifest solves are limited to 100 line items / 200 boxes per run to keep results instant.

BETA & PRICING

Is it really free?

Yes — every current feature is free while PackerAI is in beta. No credit card, no trial clock.

What happens when the beta ends?

A free tier will remain, and beta users will be grandfathered onto favorable terms when paid tiers launch. Paid Pro and Enterprise tiers will add advanced constraints, exports, and API access.

How do I get notified about Pro?

Join the waitlist on the pricing page and we will email you when Pro opens up — nothing else, no spam.

DATA & PRIVACY

What data do you store?

Your account identity (name and email from Google or your sign-up), your saved SKU catalog, and operational logs. Packing solves are computed on the fly.

Do you sell my data or run ads?

No. No ad trackers, no data sales. See the privacy policy for the full picture.

Can I delete my account?

Yes — contact us and we will remove your account and catalog data. Self-serve deletion is planned.

Still curious? The fastest answer is trying it.

Start packing free